While attempting to place a request, I got the message “There is a problem with your library record. Please see a librarian.” What kinds of problems cause this message?

The catalog will not allow you to place requests under the following conditions:

  • You have already placed a request (hold) for that item.
  • You already have 100 holds on your card.
  • A $25.00 fine threshold is met. A patron’s account will be blocked when s/he has one or more billed items.
  • Your patron record has reached its expiration date. You need to contact any CLAMS library to renew your registration.

Staff at any CLAMS library can assist you with your account.


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