If the system has already identified an Available item to fill your request, you will not be able to freeze the request. This option works best in the situation where your request is in a long queue of requests waiting for an item.
Frequently Asked Questions
If I log in to My Account and walk away from the computer and forget to log out, does my session automatically time out? If yes how long before it times out?Yes the session times out automatically. After 15 minutes of inactivity, the system logs your…