If the item was returned recently, please allow a few days before contacting the library. After that time, contact the library where you returned the item and let them know that you believe you have returned an item that is still on your account. Ask the library where you returned the items to do a shelf check for the item. If the item is not on the shelf at the library where you returned it, you will need to contact the library that owns the item. That library can also check their shelves for the item you returned. Only the library that owns the item can resolve the issue on your account.
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Frequently Asked Questions
Why can't I get some popular titles in downloadable e-book or audiobook format through the library?Some publishers have refused to make their titles available in e-book format to libraries, or…