Encore: Which browsers are recommended for using the catalog?

We recommend using a (non-beta version) modern browser capable of supporting current Web standards.
Our vendor supports the two (2) most recent publicly released, generally available desktop versions of Chrome, Firefox, Internet Explorer and Safari browsers, across all current Innovative software and hosted services. These modern browsers enable us to provide the best possible performance, security and user experience in our products.
When a new browser version is publicly released, Innovative will confirm support for that version within 90 days on a best-efforts basis. At that time, support for the third most recent version will be withdrawn.

Notes & Recommendations

  • A minimum screen resolution of 1024 x 768 is recommended for the best user experience.
  • JavaScript, cookies and SSL 3.0 must be enabled for all browsers.
  • Other third-party browser plug-ins may interfere with the normal use of Innovative software and hosted services. In the event of difficulties, please try disabling any other plug-ins.
  • The Kindle Fire browser does not function properly with multi-user web applications. To safeguard your Innovative products, Kindle Fire browsers are automatically blocked.


  • The Windows 8 Start (“Metro”) versions of Internet Explorer are not supported at this time.