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Aspen Discovery
What is Aspen Discovery?
How do I access my library account?
What if I don't remember my PIN/Password?
What can I do when logged into Aspen?
Where can I learn more about using Aspen?
How do I track my reading history?
How can I change my home library or pickup location preferences?
How can I change my pickup alias?
How can I change my email notice preferences?
Email and general Notices
What notices are provided by CLAMS Libraries?
Can I be notified by email when items I've requested have arrived at the library?
Can I be reminded by email when items I have checked out are almost due?
What if I don’t have an email address or have not provided it to the library?
I don't seem to be getting any notices from my library. What might the problem be?
I don't seem to be getting the Email notice when my digital media request (Overdrive/Libby) is ready for me to download.
I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?
I use Verizon for email and I haven't been receiving any notices from my library. How can I fix this?
How am I notified when an item auto-renews?
eMedia and Databases
I have written and published an e-book. May I donate a copy or copies of my work in e-book format to CLAMS?
What is Hoopla?
What is Kanopy?
Why does my library not have Kanopy or Hoopla?
How do I access my library's databases?
General Questions
How do I obtain a CLAMS library card?
Which libraries on Cape Cod, Martha's Vineyard, and Nantucket are members of the CLAMS Library Network?
Is there a CLAMS mobile app?
Do the libraries accept used books as donations?
How do I submit a purchase suggestion?
Where can I send comments or questions to my library?
Does CLAMS have a Privacy Policy?
How long may I borrow items from the CLAMS Library Network?
My Account
Does the CLAMS online catalog provide a secure transmission (SSL) when I use "My Account"?
What is My Account?
Can I use my username to log in to and use databases?
I forgot my PIN/Password. What should I do?
Can I pay my fines and fees with a credit card?
Can I pay my fines and fees online?
OverDrive/Libby
What is the difference between OverDrive and Libby?
How do I access OverDrive?
What are the lending policies for OverDrive titles?
How do I access OverDrive?
How do I access Libby?
I'm getting an error message when I try to log into Libby
Can I use library cards other than my CLAMS card in Libby?
In Libby, how do I see all my digital loans and holds from all partner libraries?
Can I access my OverDrive history in Libby?
Can I use Libby on my Amazon Fire tablet?
How do I sign out of Libby?
Placing Holds and Renewals
How do I place holds for library items online?
What is the limit on the number of holds I can have on my record at any one time?
While attempting to place a hold, I got the message "There is a problem with your library record. Please see a librarian." What kinds of problems cause this message?
Do I need to enter an expiration date when requesting an item in the catalog?
Why does the Place Hold button fail to appear in some cases?
How can I locate my position in the list of holds when I are waiting for material?
Priority given to Holds for Pickup at the owning location
How can I change the pickup location for my hold?
How do I cancel a hold?
Can I suspend ("freeze") my holds so that they don't arrive when I am on vacation?
Why is there no option to suspend ("freeze") some of my requests?
How can I tell if my requests are suspended/frozen?
How do I renew my items online?
Do I have to manually renew items in my account?
My item wasn't renewed! Why?
How is the new due date calculated when I renew materials?
What do I do if I believe I've returned an item but it is still on my account?
Text Messaging
How do I sign up for text message notices?
What kind of text messages will I receive from my library?
What is Shoutbomb?
What type of devices will Shoutbomb send messages to?
Will I continue to receive notices via email, US mail or phone call?
I signed up but I am not receiving text messages. What should I do?
What if I signed-up with the wrong library card number, or my libray card number has changed?
I've changed my phone number. What can I do to continue receiving text message notices?
When are text message notices sent out?
Do text notices cost anything?
How do I unsubscribe from text messages?