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Aspen Discovery

What is Aspen Discovery?

How do I access my library account?

What if I don't remember my PIN/Password?

What can I do when logged into Aspen?

Where can I learn more about using Aspen?

How do I track my reading history?

How can I change my home library or pickup location preferences?

How can I change my pickup alias?

How can I change my email notice preferences?

Email and general Notices

What notices are provided by CLAMS Libraries?

Can I be notified by email when items I've requested have arrived at the library?

Can I be reminded by email when items I have checked out are almost due?

What if I don’t have an email address or have not provided it to the library?

I don't seem to be getting any notices from my library. What might the problem be?

I don't seem to be getting the Email notice when my digital media request (Overdrive/Libby) is ready for me to download.

I filter my email. What do I need to designate as desired email in my filters in order to make sure I receive my library notifications?

I use Verizon for email and I haven't been receiving any notices from my library. How can I fix this?

How am I notified when an item auto-renews?

eMedia and Databases

I have written and published an e-book. May I donate a copy or copies of my work in e-book format to CLAMS?

What is Hoopla?

What is Kanopy?

Why does my library not have Kanopy or Hoopla?

How do I access my library's databases?

General Questions

How do I obtain a CLAMS library card?

Which libraries on Cape Cod, Martha's Vineyard, and Nantucket are members of the CLAMS Library Network?

Is there a CLAMS mobile app?

Do the libraries accept used books as donations?

How do I submit a purchase suggestion?

Where can I send comments or questions to my library?

Does CLAMS have a Privacy Policy?

How long may I borrow items from the CLAMS Library Network?

My Account

Does the CLAMS online catalog provide a secure transmission (SSL) when I use "My Account"?

What is My Account?

Can I use my username to log in to and use databases?

I forgot my PIN/Password. What should I do?

Can I pay my fines and fees with a credit card?

Can I pay my fines and fees online?

OverDrive/Libby

What is the difference between OverDrive and Libby?

How do I access OverDrive?

What are the lending policies for OverDrive titles?

How do I access OverDrive?

How do I access Libby?

I'm getting an error message when I try to log into Libby

Can I use library cards other than my CLAMS card in Libby?

In Libby, how do I see all my digital loans and holds from all partner libraries?

Can I access my OverDrive history in Libby?

Can I use Libby on my Amazon Fire tablet?

How do I sign out of Libby?

Placing Holds and Renewals

How do I place holds for library items online?

What is the limit on the number of holds I can have on my record at any one time?

While attempting to place a hold, I got the message "There is a problem with your library record. Please see a librarian." What kinds of problems cause this message?

Do I need to enter an expiration date when requesting an item in the catalog?

Why does the Place Hold button fail to appear in some cases?

How can I locate my position in the list of holds when I are waiting for material?

Priority given to Holds for Pickup at the owning location

How can I change the pickup location for my hold?

How do I cancel a hold?

Can I suspend ("freeze") my holds so that they don't arrive when I am on vacation?

Why is there no option to suspend ("freeze") some of my requests?

How can I tell if my requests are suspended/frozen?

How do I renew my items online?

Do I have to manually renew items in my account?

My item wasn't renewed! Why?

How is the new due date calculated when I renew materials?

What do I do if I believe I've returned an item but it is still on my account?

Text Messaging

How do I sign up for text message notices?

What kind of text messages will I receive from my library?

What is Shoutbomb?

What type of devices will Shoutbomb send messages to?

Will I continue to receive notices via email, US mail or phone call?

I signed up but I am not receiving text messages. What should I do?

What if I signed-up with the wrong library card number, or my libray card number has changed?

I've changed my phone number. What can I do to continue receiving text message notices?

When are text message notices sent out?

Do text notices cost anything?

How do I unsubscribe from text messages?